Privacy Policy

Text Messaging and Phone Calls Privacy Policy

Introduction

Welcome to Wellen Moving’s communication service. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you opt in to receive text messages and phone calls from us.

By subscribing to our messaging services, you agree to the practices described in this policy.

Information We Collect

When you opt in to receive text messages and phone calls from Wellen Moving, we may collect the following information:

Contact Details

This includes your phone number and any additional contact information you voluntarily provide.

Communication Preferences

Your preferences regarding the type and frequency of messages you would like to receive.

Interaction Data

Information about how you interact with our communications, including response times and engagement.

Service Usage Data

Details related to your moving inquiries, appointments, estimates, and service requests.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To provide appointment confirmations, moving updates, reminders, estimates, and other service-related communications.

Customer Support

To respond to inquiries, provide assistance, and resolve issues related to your move.

Improvement and Personalization

To improve our communication process and tailor services to your needs.

Legal Compliance

To comply with applicable laws, regulations, and internal policies.

Sharing Your Information

Wellen Moving does not sell, rent, or share your personal information with third parties for marketing purposes.

SMS consent and phone numbers will never be shared with third parties or affiliates for marketing purposes.

Your Rights and Choices

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message. You may also contact us directly to request removal from our communication list.

Access and Correction

You may request access to or correction of the personal information we have on file.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

SMS Terms and Conditions

1. SMS Consent Communication

Phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Wellen Moving, you may receive messages related to:

• Appointment reminders
• Moving confirmations
• Estimate follow-ups
• Billing notifications
• Service updates
• Promotions or special offers

3. Message Frequency

Message frequency may vary depending on your moving service needs and scheduling activity.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your mobile carrier’s pricing plan.

5. Opt-In Method

You may opt in to receive SMS communications from Wellen Moving by:

• Submitting an online form
• Checking the SMS consent box on our website forms
• Requesting communication verbally during scheduling

6. Opt-Out Method

You can opt out at any time by replying STOP to any SMS message you receive.

7. Help

If you experience issues, reply HELP to any SMS message for assistance.

You may also contact us directly:

Wellen Moving
11309 Pinot Dr
Venice, FL 34293
Phone: 9414736188
Website:https://www.wellenmoving.com

Additional Options

If you prefer not to receive SMS messages, simply do not select the SMS consent option on our forms.

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting STOP.
• For help, text HELP.
• Message frequency may vary.

Changes to This Policy

Wellen Moving may update this Privacy Policy periodically. Any updates will be posted on our website.

Contact Information

If you have any questions about this Privacy Policy or our communication practices, please contact:

Wellen Moving
11309 Pinot Dr
Venice, FL 34293
Phone: 9414736188
Website:https://www.wellenmoving.com

‍